Service and marketing facts you cannot ignore
This article provides you with hardcore facts, that any contact center manager, marketing manager, call center manager and CEO cannot ignore. Whenever you attend marketing, management or customer...
View Article23 Facts you can’t ignore about customers’ loyalty and satisfaction
These 23 facts that are probably the most important things to know about customer loyalty and customer satisfaction! Facts about customer experiences and referrals 1. A good customer experience is told...
View ArticleMake Your Customers Feel Like Stars!
Here are six secrets from the world of celebrity that will get your customers buzzing about you.. If Johnny Depp walked into your workplace today, how would you behave? If you’re like most people,...
View ArticleTen Tips For Impeccable Customer Service
If you want to be able to stand out from the crowd and offer truly great customer service instead of just empty promises, here are ten great tips that will help. There are two ways to fix every...
View Article5 minutes on the value of customer service
Lee Martin, the Managing Director of Toojays Training & HR Consultancy looks at how valuable customer service is, and what steps you can take to change. Good customer service is the lifeblood of...
View ArticleConsumer Loyalty
One of the most important things any company can do to help ensure its survival is invest in practices that create consumer loyalty and good customer service is the foundation on which businesses can...
View ArticleCompanies in denial when it comes to providing good customer service
Lisa Grantham, Director of Marketing for Northern Europe at Nuance Communications, discusses the economics of call centre automation Many companies are focused on innovating with new products, inviting...
View Article
